DUNK Movement — Return & Refund Policy

Thank you for shopping with DUNK Movement. We want you to love your socks — but we also recognize that sometimes returns or exchanges are necessary. Please review the details below to ensure a smooth and fair process.

What’s eligible for return or exchange

• Returns or exchanges are accepted within 15 days of you receiving your order.

• To be eligible, items must be unused, unwashed, and in their original condition and packaging, with all tags intact.

• A receipt or proof of purchase (order confirmation / order number) is required.

Exchanges & Store Credit (not refunds to original payment)

• Instead of issuing refunds back to the original payment method, we provide store credit or exchanges for eligible returns.

• Once we receive your returned item, we will process your store credit or exchange within 7–10 business days.

Who covers return shipping

• For domestic (U.S.) returns and exchanges: the customer is responsible for return shipping costs.

• International orders are considered final sale and are not eligible for returns or exchanges.

Exceptions — Wrong / Damaged / Defective Items

If you received an incorrect item, or your order arrives damaged or defective, please contact us ASAP.

1. Email us at hello@dunkmovement.com:

   • Order number

   • Name on the order

   • Email associated with the order

   • A clear photo of the incorrect, damaged, or defective item (showing tags and damage)

2. Upon verification, we will provide a prepaid return label and send a replacement, or—if a replacement is unavailable—issue store credit.

We aim to resolve these issues quickly.

How to initiate a return or exchange

• Email our support team within the 15-day window (hello@dunkmovement.com) to request a return or exchange.

• Include your order number, name, and reason for return/exchange in your email.

• Once approved, ship the item back to us. Items must meet the “eligible” criteria above.

• After we receive the return, we will issue store credit or send the exchange, within 7–10 business days.

Why we do store credit/exchanges instead of refunds

As a small, purpose-driven brand, handling returns as store credit or exchanges helps us keep pricing fair and supports our mission — every purchase also contributes to shelter support. We appreciate your understanding and support for our small business.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@dunkmovement.com